Definition of Terms
Product – Refers to any hardware manufactured for or by AFTERSHOCK PC bearing the "AFTERSHOCK" trademark, trade name, or logo that is purchased directly from AFTERSHOCK PC.
Original Purchaser - any consumer that purchases and has possession of a Product directly from AFTERSHOCK PC
End User - the ultimate consumer of the Product and constitutes anyone who owns and uses an AFTERSHOCK Product.
Date of Original Retail Purchase - the date the Original Purchaser bought the Product from AFTERSHOCK PC
Scope of Warranty
AFTERSHOCK PC WARRANTS this AFTERSHOCK hardware Product against defects in merchandise and workmanship for a period of TWO (2) YEARS from the Date of Original Retail Purchase., unless additional parts or labour warranties are purchased, which may extend the terms of warranty to include the replacement of parts for a total of 3 years. Our warranty covers all parts failures and factory defects, but does not cover accidental user damage or normal day to day wear and tear for notebook batteries.
AFTERSHOCK PC warrants the original purchaser that any part of the hardware system, excluding software, documentation and similar terms will be free of defects of both workmanship and materials for the warranty period include with the purchase. (Starting from date of collection or delivery.
a) Coverage
AFTERSHOCK PC warrants the original purchaser that any part of the Product, excluding software,documentation and other peripherals, will be free of defects of both workmanship and materials for the warranty period include with the purchase. The date of warranty coverage starts from the date of collection or delivery of the Product.
During the product’s warranty period, AFTERSHOCK PC will repair or replace defective hardware for defects specified and found in the Product. This will be done without any labour charge (free of charge) and cost of parts will also be provided free of charge during the warranty period. Parts may not be the same but will be equivalent or better parts.
AFTERSHOCK PC shall, under no circumstances, be liable to provide warranty service for products that have been damaged by accident, abuse, misuse or misapplication, for example unauthorized overclocking. This also applies if the aftershock PC service tag has been removed or defaced or if the product has been modified without textual agreement from AFTERSHOCKPC.
Any replacement parts will be warranted to be free of defects of workmanship and material for 3 months from time of replacement, or for the remainder of the warranty period of the AFTERSHOCK Product it is replacing (whichever is longer).
b) Dead Pixel Policy
LCD Panels are made of millions micro electronic pixels, if one pixel no longer functions normally, it will become a bright or dark dot. AFTERSHOCK conforms to the industry premium standard acceptance level of between 2 to 4 defective bright/dark pixels. In order to deliver ultimate vision experience to our customers, if your panel is less than or equal to the above number of dots, then, it is considered as acceptable. A zero dead pixel guarantee is optional for customers when configuring a system.
c) Procedure
If a defect is found in a purchased AFTERSHOCK Product, contact the AFTERSHOCK service centre through telephone (6293 0296) or email support@sg.aftershockpc.com. Alternatively, the Product can be brought down to the AFTERSHOCK service centre (996 Bendemeer Road #03-06 B-Central Singapore 339944).
If the AFTERSHOCK service centre is contacted through telephone or email, AFTERSHOCK PC will endeavour to provide guidance to diagnose or solve the problem.
If the problem cannot be resolved over the phone / mail, the User will be responsible to either carry in the Product to our Service Centre or to mail it in. Alternatively, a collection service can be opted for, and relevant charges will apply. Return shipping will be provided for free by AFTERSHOCK PC. The free return shipping is only available to End Users in Singapore and Malaysia.
For such warranty claims, the following details are required - Name, Address, Contact Number and Warranty Serial Tag / dated sales receipt.
AFTERSHOCK will, at its option and to the extent permitted by law: (1) repair the Product (using new or refurbished replacement parts); (2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or (3) issue a partial refund of the original purchase price of the Product, if for some reason, the Product cannot be repaired or replaced—provided you return it during the parts warranty period owned.
d) Support Time frame for Singapore customers
Diagnosis will be on the spot and should take within an hour for simple problems to up to 1-2 days for more complicated issues.
Below are some estimated time frames you can expect for parts replacements.
Problem Time Frame Motherboard 3 to 5 days** CPU 2 hours* GPU 5 hours* RAM 1 hour* Storage Drive 2 hours* LCD / LED Display 1 day Network Card 2 hours* Others Will quote time accordingly* May take up to a day depending on workload issues
** Note: All time frames may vary depending on inventory conditions.
AFTERSHOCK PC’S Limited Warranty Obligations
Items such as BATTERIES, AC ADAPTERS AND EXTERNAL ACCESSORIES SHALL BE CLASSIFIED AS CONSUMABLE PARTS. THE WARRANTY PERIOD FOR BATTERIES AND AC ADAPTERS IS LIMITED TO ONE (1) YEAR FROM THE DATE OF ORIGINAL RETAIL PURCHASE.
In the event that AFTERSHOCK PC decides to refund (the value of ) or replace the product, the term of this warranty shall expire as of the time of that refund or replacement.
No AFTERSHOCK PC agent or employee is authorized to make any modification, extension or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, AFTERSHOCK PC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO: LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF ACTUAL MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; DOWNTIME; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH AFTERSHOCK PC’S PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON AFTERSHOCK PC’S PRODUCTS.
Transferability and availability of AFTERSHOCK Warranty
THIS WARRANTY MUST BE PURCHASED BY THE ORIGINAL PURCHASER WITHIN NINETY (90) DAYS OF THE PURCHASE DATE OF THE PRODUCT AND MAY NOT BE PURCHASED THEREAFTER.
THIS WARRANTY COVERS THE PRODUCT AND TRANSFERS WITH THE PRODUCT
Cancellation
WARRANTY EXTENSIONS MAY ONLY BE CANCELLED BY THE ORIGINAL PURCHASER WITHIN THIRTY (30) DAYS OF THE PURCHASE OF THE EXTENSION, PROVIDED THAT NO WARRANTY CLAIMS HAVE BEEN PREVIOUSLY MADE ON THE PRODUCT.
Governing Law
This warranty agreement and any sales shall be governed by the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction over any action at law or equity arising out of or relating to these warranty terms or the website.